Return & Exchange Policy
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Return & Exchange Policy
At Nook Fashions, we strive to provide the best shopping experience for our customers. Please read our Return & Exchange Policy carefully before placing an order.
1. Return & Exchange Eligibility
Returns and exchanges are accepted within 7 days from the date of delivery.
Products must be unused, unwashed, unworn, and in their original condition, with all tags, labels, and packaging intact.
Products that show signs of use, washing, damage, alteration, stains, perfume, or missing tags will not be accepted.
2. Mandatory Unboxing VideoA clear and continuous unboxing video is mandatory for all return, exchange, replacement, and refund requests.
The video must start before opening the courier package and continue without any pauses, cuts, or edits until the product is fully displayed.
No return, exchange, replacement, or refund request will be accepted without a valid unboxing video.
The unboxing video will be used for verification and quality assessment purposes.
Nook Fashions reserves the right to reject any claim if the submitted video is incomplete, edited, unclear, or does not adequately demonstrate the issue reported.
3. Non-Returnable & Non-Exchangeable ItemsSale, discounted, clearance, promotional, or special-offer items are not eligible for return or exchange unless the product received is damaged, defective, or incorrect.
Customized or personalized products (if applicable) are non-returnable and non-exchangeable.
4. Return & Exchange Shipping ChargesCourier/Shipping charges for all returns and exchanges are applicable and will be borne by the customer.
Original shipping charges paid during order placement are non-refundable.
In exceptional cases involving verified damaged, defective, or incorrect products, Nook Fashions may arrange a replacement at its discretion.
5. Product VerificationAll returned products will undergo a quality inspection upon receipt.
If the returned product does not meet the eligibility criteria, the return or exchange request may be rejected.
Rejected products may be shipped back to the customer, and additional shipping charges may apply.
6. Refund PolicyRefunds will be processed only after the returned product passes quality inspection.
Approved refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during purchase.
For Cash on Delivery (COD) orders, refunds will be processed via bank transfer, UPI, or another approved payment method.
7. Exchange PolicyExchanges are subject to stock availability.
If the requested size, color, or product is unavailable, customers may choose an alternative product or receive a refund as per company policy.
8. Fraud PreventionNook Fashions reserves the right to refuse any return, exchange, replacement, or refund request in cases of suspected fraud, product swapping, misuse of the policy, false claims, or policy violations.
Any attempt to return a different product than the one originally shipped will result in immediate rejection of the request.
9. How to Request a Return or ExchangeTo initiate a return or exchange, please contact our support team with:
Order Number
Registered Mobile Number
Reason for Return/Exchange
Product Images
Mandatory Unboxing Video
10. Acceptance of PolicyBy placing an order with Nook Fashions, you acknowledge and agree to the terms and conditions of this Return & Exchange Policy.
Submission of a valid unboxing video is a mandatory condition for processing any return, exchange, replacement, or refund request.
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